Draft — not yet reviewed by a lawyer.
This document describes how Mandiram actually works today, but it has not been reviewed by a qualified lawyer and must be before Mandiram launches. Last updated 15 October 2026.
Last updated 15 October 2026.
This is published under Rule 3(2) of India's Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, which requires an intermediary to name a Grievance Officer and publish their contact details.
Name: Grievance Officer, Mayash Foundation
Email: support@mayash.org
Postal address: 132, North Milloniganj, Jabalpur, Madhya Pradesh 482002, India
Per Rule 3(2)(i), a grievance is acknowledged within 24 hours of receipt and resolved within 15 days.
This address is also how every right described in the Privacy Policy's “Your rights” section is exercised, because Mandiram has no self-service screen for any of them.
Under the Digital Personal Data Protection Act 2023, you may approach the Data Protection Board of India.